How to Use the Relationship Building Assessment
This assessment measures relationship-building ability across eight dimensions.
① Active Listening
Listening attentively to others is one of the most important foundations of building relationships. This dimension examines whether you offer rich and responsive acknowledgment, whether you are able to genuinely receive what the other person is saying, and whether you have the ability to ask questions that draw people out.
② Speaking Ability
Building relationships requires not only listening, but actively sharing about yourself. This dimension examines whether you are able to develop everyday topics into engaging conversation, and whether you bring an appropriate sense of humor and lightness to your interactions.
③ Non-verbal Communication
In conversation, the impression you make goes well beyond words. Research in psychology places particular emphasis on the impact of smiling, eye contact, and a warm and expressive vocal tone.
④ Consideration for Others
Relationships involve mutual support, and genuine consideration for others is an important part of building connections that last. This dimension examines whether you show compassion and offer kind and thoughtful words to those around you.
⑤ Assertiveness
Healthy relationships depend on mutual respect for each person's rights. When those rights are infringed upon, the ability to speak up clearly and appropriately is essential. This dimension examines whether you have the assertiveness skills needed to protect yourself and your boundaries.
⑥ Positive Orientation
The mindset you bring to your interactions matters deeply in building rich and lasting relationships. This dimension examines whether you have developed a genuinely positive orientation toward engaging with others.
⑦ Anger Management
People whose relationships tend to end abruptly or prematurely often have a pattern of anger that is difficult to manage. This dimension examines whether you have the ability to regulate feelings of irritation and frustration before they damage your connections with others.
⑧ Social Media Skills
In contemporary life, communication through social media has become an increasingly important part of how relationships are built and maintained. This dimension examines whether you are able to effectively integrate online and offline interaction to build richer connections.
The assessment results include a description of key characteristics and points to be aware of for each dimension, along with recommended articles. We hope you find them useful.
How This Test Was Developed
Below is a detailed explanation of how this Relationship Building Assessment was developed. Please read if you would like a deeper understanding.
① Analysis of Prior Research
1. Historical Background
Psychological research on interpersonal skills began developing in the mid-20th century, drawing on behavioral therapy and learning theory. The primary focus was on behavioral interventions for social anxiety and interpersonal difficulty. In the 1950s and 60s, Bandura's social learning theory attracted significant attention, spreading the understanding that interpersonal skills can be acquired through observation and imitation [1].
In the 1970s, researchers including Argyle and Lazarus systematized the specific components of interpersonal behavior, establishing Social Skills Training (SST) as a structured approach. Skills such as eye contact, non-verbal expression, and assertiveness became defined training targets and were established as practical competencies [2]. In Japan, Akio Kikuchi proposed social skills education and evaluation methods adapted to children's developmental stages, advancing their application in educational settings [3].
From the 1980s onward, the influence of cognitive behavioral therapy brought greater attention to the role of thinking patterns and beliefs in interpersonal situations — recognizing that the correction of negative automatic thoughts is effective in improving interpersonal skills [4].
From the 2000s, the concept of Emotional Intelligence (EQ), developed by Goleman and others, attracted growing attention, clarifying that the ability to understand and regulate one's own and others' emotions contributes meaningfully to building healthy interpersonal relationships [5].
Mitsuru Aikawa further organized the psychological elements of interpersonal relationships — including self-disclosure, trust, and conflict resolution — offering a more multidimensional framework for understanding them [6]. In recent years, research has also expanded to address cross-cultural understanding and the interpersonal skills required for digital environments such as social media, reflecting the growing importance of flexible relationship-building in an increasingly diverse society [7].
In this way, research on interpersonal skills has expanded across behavioral, cognitive, emotional, cultural, and digital domains — continuing to provide practical insights relevant to contemporary social life.
2. Scale Development
The following existing scales are among the most significant prior work in measuring interpersonal relationship skills.
Social Skills Rating System (SSRS): A multidimensional scale targeting children through adults, evaluating cooperation, assertiveness, and self-control, with assessments drawn from teachers, caregivers, and the individuals themselves [8].
Interpersonal Competence Questionnaire (ICQ): A scale measuring the integrated cognitive, emotional, and behavioral dimensions of interpersonal relationships, capable of comprehensive evaluation across a wide range of interpersonal abilities [9].
KiSS-18 (Social Skills Scale): Developed by Akio Kikuchi, this is an effective assessment tool for social skills education, particularly targeting children [3].
Digital Social Competence: A recently emerging concept providing a new framework for measuring interpersonal skills in digital environments, including social media [10].
Drawing on the above prior research, this assessment was designed to incorporate a new set of dimensions suited to contemporary life. Specific additions include the evaluation of social media skills and the ability to build flexible relationships with people holding diverse values. The inclusion of psychological dimensions — such as self-awareness, understanding of others, and empathy — also enables a more comprehensive assessment of interpersonal relationship Building.
② Question Development Process
A team of certified psychologists, clinical psychologists, and graduates of psychology master's programs conducted brainstorming sessions to generate candidate items. These were then grouped using the KJ method, resulting in eight clusters. The items were subsequently reviewed and refined, with three questions selected per dimension to allow the assessment to be completed in a relatively short time while still providing clear and meaningful results.
- ● Active Listening
- 1. I offer rich and varied acknowledgment when others are speaking.
- 2. I tend to respond to what others say in an affirming way.
- 3. Questions come to me naturally during conversation.
- ● Speaking Ability
- 4. I actively share things about myself in conversation.
- 5. I am able to develop and expand on topics in conversation.
- 6. I am able to bring humor into my conversations.
- ● Non-verbal Communication
- 7. I smile frequently and expressively.
- 8. I make consistent and natural eye contact.
- 9. My voice tends to be warm and bright in tone.
- ● Consideration for Others
- 10. I pay close attention to others' facial expressions.
- 11. I notice when someone around me is struggling.
- 12. I am able to offer kind and considerate words to others.
- ● Assertiveness
- 13. I am able to decline things I am not comfortable with.
- 14. I am able to stand up for my own rights when needed.
- 15. I am able to address disagreements through constructive dialogue.
- ● Positive Orientation
- 16. I believe that building rich relationships with others is genuinely important.
- 17. I find interacting with people enjoyable.
- 18. I want to broaden my perspective by talking with a wide range of people.
- ● Anger Management
- 19. My tone is consistently calm and measured.
- 20. I generally remain patient when others frustrate me.
- 21. I am generally tolerant of others' mistakes.
- ● Social Media Skills
- 22. I actively use social media as part of how I build relationships.
- 23. I am open to trying new apps and digital communication tools.
- 24. I am careful and thoughtful before posting criticism online.
③ Scoring Criteria
● Number of Questions
8 factors × 3 questions each
● 5-Point Scale
Strongly Disagree 0
Disagree 1
Neutral 2
Agree 3
Strongly Agree 4
● High / Moderate / Low Threshold per Factor
8 to 12 Good 5 to 7 Fair 0 to 4 Poor
● Overall Score Thresholds
78 to 96 Excellent
58 to 77 Good
44 to 57 Fair
0 to 43 Poor
④ Evaluation of Results
For each dimension, we provided an evaluation of approximately 1,000 characters covering key characteristics and points to be aware of. The content was developed based on prior research and the clinical experience of the authors.
⑤ Limitations of This Scale
This assessment has not been subjected to factor analysis or checks for reliability and validity. It reflects the professional judgment of specialists, but please note that it lacks sufficient statistical grounding and is not intended for use in academic research.
⑥ References
[1] Bandura, A. (1977). Social Learning Theory. Prentice Hall.
[2] Argyle, M. (1972). The Psychology of Interpersonal Behaviour. Penguin Books.
[3] Kikuchi, A. (1994). Theory and Practice of Social Skills Education. Kaneko Shobo.
[4] Dobson, K. S., & Dozois, D. J. A. (2001). Risk Factors in Depression. Academic Press.
[5] Goleman, D. (1995). Emotional Intelligence: Why It Can Matter More Than IQ. Bantam Books.
[6] Aikawa, M. (2005). The Psychology of Interpersonal Relationships. Yuhikaku.
[7] Nakano, A. (2018). Communication education in the age of social media. Japanese Journal of Educational Psychology, 66(3), 211–223.
[8] Gresham, F. M., & Elliott, S. N. (1990). Social Skills Rating System. American Guidance Service.
[9] Buhrmester, D., Furman, W., Wittenberg, M. T., & Reis, H. T. (1988). Five domains of interpersonal competence in peer relationships. Journal of Personality and Social Psychology, 55(6), 991–1008.
[10] Wegerif, R. (2013). Dialogic: Education for the Internet Age. Routledge.
About the Developers
Tatsushi Kawashima
Graduate School of Psychology, Mejiro University
National Licensed Psychologist (Japan)
Certified Psychiatric Social Worker (Japan)
Mikiko Kamei
Graduate School of Human Sciences, Waseda University
Certified Clinical Psychologist (Japan)
National Licensed Psychologist (Japan)