Relationship Building Assessment

How to Build Stronger Relationships: Evidence-Based Strategies for Each Dimension

This article references your Relationship Building assessment results. If you haven't taken the assessment yet, consider doing that first — it takes about 10 minutes.

The research on relationship quality is clear on one point that's easy to overlook: relationship-building ability isn't a fixed trait. It's a set of skills, and skills can be developed.


This article provides evidence-based strategies for each of the eight dimensions measured in the CommStyle Relationships Assessment. Whether your results showed a clear area for development or you want to deepen an existing strength, the practices here have research support behind them.

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How to Use This Guide

Start with the dimension where your score was lowest. That's typically the highest-leverage place to focus, because it often constrains other areas — it's hard to build trust if conflict tends to escalate before resolution, hard to deepen relationships if self-disclosure doesn't happen.


For each dimension below, the strategies move from foundational to more advanced. You don't need to implement all of them — pick one or two that fit your situation, practice them deliberately over several weeks, and observe what changes.

Building Consideration and Developing Assertiveness

The core practice for consideration is deliberate perspective-taking: before responding in any significant interaction, take ten seconds to ask what the situation is like from their perspective, what they're trying to accomplish, and what they might be worried about.


This isn't as automatic as it sounds, since our default is to process situations from our own perspective, but even a brief instruction to take another's perspective has been found to produce measurable improvements in understanding and reduced bias.[2] Structured practice includes writing down, after a significant conversation, what you think the other person was feeling and wanting, then checking whether you were right; and reading literary fiction, which requires modeling complex, ambiguous characters and has been found in experimental studies to improve theory of mind, an effect not produced by non-fiction or genre fiction.[4]


Assertive communication expresses your needs and opinions clearly, directly, and respectfully — not aggressive, which disregards others' needs, and not passive, which suppresses your own.


The most common barrier isn't lack of knowledge but tolerance for the discomfort of saying what you actually think when it might not be welcome.


A foundational practice is the basic assertive formula: describe the situation specifically, state how you feel using "I" language, and state what you need specifically and positively — for example, "when meetings run past the scheduled time without notice, I find it difficult to manage my afternoon commitments, could we either plan for a longer meeting or stick to the scheduled end time?" Building tolerance for discomfort starts in low-stakes situations, expressing a preference or saying you'd prefer not to do something when you genuinely wouldn't; for persistent difficulty, assertiveness training groups and CBT-based approaches have strong research support.

Deepening Self-Disclosure and Improving Conflict Management

Self-disclosure deepens relationships when it's gradual, reciprocal, and appropriate to the relationship and context. The most common error isn't disclosing too much, it's disclosing too little for too long, keeping relationships permanently at a surface level.


A useful practice is going one level deeper: in conversations with people you want to know better, try sharing one layer more personal than usual, and notice the other person's response — reciprocal disclosure from them is a signal that deeper sharing is welcome.


For people who find self-disclosure genuinely difficult, journaling is useful preparation, since writing about your own experience regularly develops the habit of attending to and articulating your internal states.


The foundational skill for conflict management is physiological self-regulation.


Gottman's research found that physiological flooding, the stress response during conflict, is the primary barrier to constructive engagement — when flooded, people can't listen, think clearly, or respond thoughtfully regardless of how much they want to.[3] A genuine break is at least 20 minutes and involves calming activity, since thinking about the conflict during the break doesn't allow the physiological response to subside.


The soft startup practice, beginning with a specific situation rather than a characterization, using "I" language for feelings, and ending with a specific positive request, is worth rehearsing before raising a concern.


Building repair capacity means practicing reconnecting deliberately after a conflict, not pretending it didn't happen but actively signaling that the relationship matters more than the issue.

Strengthening Reliability and Cultivating Genuine Interest

Many reliability problems stem from over-committing, agreeing to things that feel manageable in the moment but compete with other commitments when the time comes.


The most effective practice for most people is making fewer, more considered commitments and keeping those commitments carefully — pausing before agreeing to something to actually check whether you have the time and genuine intention, and saying "I want to say yes but let me check my schedule first" rather than a premature yes followed by non-delivery.


When you can't deliver, communicating proactively, as soon as you know rather than when the deadline has passed, preserves far more trust than waiting to be discovered.


Building a reliability track record means making small, easily keepable commitments and keeping them, since consistent follow-through on small things is more trust-building than occasional heroics followed by failure.


Genuine interest in people can't be fully performed, since people are reasonably good at distinguishing authentic curiosity from polite attention.


The most effective way to improve this dimension is to actually become more curious: before a conversation with someone you want to connect with, identify one thing you're actually curious about regarding their life or perspective, ask that question, and listen with the actual goal of understanding rather than the goal of responding.


Research found that questions inviting genuine personal reflection, "what's been the most meaningful thing that's happened to you recently?" rather than "how was your week?", produce significantly stronger felt closeness.[1] Deliberately exposing yourself to people whose backgrounds and experiences differ from yours grows genuine curiosity about difference over time.

Increasing Positive Interactions and Improving Digital Communication

Research on positive communication ratios suggests that most people underexpress appreciation relative to what they feel, noticing positive things but not saying them.


A daily practice is identifying one specific, genuine thing to express appreciation for in each significant relationship each day, not generic ("you're great") but specific ("I noticed how carefully you listened in that meeting, it made a difference") — specific appreciation is both more believable and more impactful.


Much of the positive interaction ratio is also built into routine, low-stakes moments: a warm greeting, a small gesture of humor, a moment of genuine interest in passing. These micro-moments accumulate.


Research suggests digital communication improves relationship quality when it supplements in-person contact and maintains relationships across distance, and tends to reduce felt closeness when it substitutes for in-person contact.


For relationships that matter to you, protect regular in-person or voice contact, not just text, and use digital communication for maintenance between real interactions rather than as a replacement.


When tone matters and a message is complex, consider whether text is the right channel — voice and video calls communicate more, reduce misunderstanding, and feel more connecting than text for difficult or nuanced conversations.

Putting It Together: A Development Plan

Choose one dimension, usually the one where your score was lowest, and one practice from that section — trying to implement multiple practices at once dilutes focus and makes it harder to observe what's working.


Practice for four weeks before assessing, since skills take time to consolidate, and four weeks of deliberate practice in a single area is enough to see real change. Then add a second practice, either in the same dimension or a new one, once the first feels natural.

→ Take the free CommStyle Assessment

Frequently Asked Questions

Where should I start applying these strategies?

The most effective starting point is the dimension of your Relationship Building Assessment where your current capacity is lowest relative to the demands of your current situation.


Identify the specific situations where gaps in this dimension most limit your outcomes, and design a specific practice for those situations.


Development that addresses real, recurring situations in your actual life produces faster and more durable change than development disconnected from your genuine context.

How long does it take to develop relationship-building skills?

Research on development timelines suggests specific targeted behaviors typically show observable change within four to eight weeks of consistent deliberate practice. Broader capacity shifts, visible across multiple situations and relationship contexts, develop over months.


The most durable development tends to come through changes in habitual behavior that become automatic over time, rather than the sustained effortful application of techniques.

How do I know if my relationship-building skills are improving?

The most reliable indicators of improvement are behavioral and relational: are you doing the specific things associated with each dimension more consistently? Are others responding differently to you in the relevant situations?


Are situations that were previously challenging becoming more manageable? Formal reassessment every three to six months provides structured calibration, and brief self-reflection after significant interactions is the most accessible ongoing feedback mechanism.

References

  1. 1. Aron, A., Melinat, E., Aron, E. N., Vallone, R. D., & Bator, R. J. (1997). The Experimental Generation of Interpersonal Closeness. Personality and Social Psychology Bulletin, 23(4), 363–377. ↩
  2. 2. Galinsky, A. D., & Moskowitz, G. B. (2000). Perspective-Taking. Journal of Personality and Social Psychology, 78(4), 708–724. ↩
  3. 3. Gottman, J. M. (1994). What Predicts Divorce? Lawrence Erlbaum. ↩
  4. 4. Kidd, D. C., & Castano, E. (2013). Reading Literary Fiction Improves Theory of Mind. Science, 342(6156), 377–380. ↩